Shipping Policy – Piñata Candy Dulcería
Shipping Time
We process and ship all orders within 1–3 business days after payment is received.
Standard Shipping: 3–7 business days (U.S. only)
Expedited Shipping: 1–3 business days (optional at checkout)
Local Delivery/Pickup: Available in select areas (contact us to arrange)
Note: Processing time may be slightly longer during holidays or high volume.
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Where We Ship
We currently ship within the U.S. only.
Want international shipping? Send us a message—we’re working on it!
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Shipping Costs
Shipping is calculated at checkout based on your location and order weight.
Free shipping on orders over $50
Flat-rate shipping options available for faster checkout
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Heat-Sensitive Candy Notice
Some Mexican candy contains tamarind, chamoy, or chocolate and may be sensitive to heat. During hot weather, we:
Ship early in the week to avoid weekend delays
Use insulated packaging or ice packs when needed (extra charge may apply)
Recommend choosing expedited shipping in warmer months
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Order Tracking
As soon as your order ships, you’ll receive a tracking number via email.
Track your shipment anytime using the link provided.
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Lost or Delayed Packages
Once your order leaves our warehouse, it's in the hands of the carrier. If your package is delayed or lost:
Check your tracking info first.
Contact us—we’ll help investigate and make it right!
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Wrong Address?
Please double-check your shipping address before placing your order.
We are not responsible for packages sent to incorrect addresses provided by customers.
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Questions?
Reach out any time at pinatacandydulceria@gmail.com
We’re happy to help!
